OPAL

(Standard delivery - 3-5 working days) £5.50
(Express delivery - 2-3 working days) £7.50

INTERNATIONAL DELIVERY

International Economy - 7-10 days (£19.95)

International Signed & Tracked - 5-7 (£24.99)

Europe Standard - 4-6 days (£14.95)

Returns Policy

Please ensure all goods are returned are in the same condition as received, new, unused, intact with all tags, labels, and packaging If an item is unsuitable you can send back the product to Jaan London within 14 days of purchase.

Please download the returns from and enclose it with the return item, and clearly state all the information requested on the form.

Please note that any items returned without a return form may cause a delay in processing your return/exchange and subsequently may not be processed.

Exchange

If you would like an exchange please return the item(s) for an exchange with additional delivery charges which you can calculate using the website by selecting the products you wish to exchange them for by going to checkout to view delivery charges.
You can send us an email authorizing us to accept payment from your initial payment card. Any payment due from ourselves for an exchange will be refunded back to your payment card within 5-7 working days, of receiving your returned product.
Please note if you require an exchange for products for which we have offered free delivery, re-delivery costs will be charged.

Import Taxes Policy:

When you place an order with us, please be aware that import taxes or customs duties may apply depending on the country from which you are ordering. Import taxes are levied by your country's customs authorities and are not within our control. These charges are separate from the purchase price and shipping fees paid at the time of your order.

Customer Responsibility:

It is important to note that import taxes, if applicable, are the sole responsibility of the customer. As such, we kindly ask our customers to familiarize themselves with their country's import regulations and tax policies before placing an order. Failure to pay these taxes may result in delays in delivery or return of the shipment to us.